orders & shipping
How do I return my order?
We have a 14-day return policy, which means products must be returned within 14 days of receiving your order.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging (wedding vow books gift box original packaging must be in the same condition you received it in as well). You’ll also need the receipt or proof of purchase.
Unfortunately, we cannot accept returns on sale items or gift cards.
To start a return, you can contact us at info@alwaystomiko.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. We stand behind our goods that are inspected to assure customers are to be satisfied with them. Each request will be treated fairly and reasonably. We believe when treating our customers evenly and respectfully that they are fair and polite with us.
If you have any concern with your items, please contact us at info@alwaystomiko.com to open up a conversation on how we may address your concern. We are always happy to help! Your 100% satisfaction is what we strive for.
Can I exchange my order?
We do not currently conduct exchanges for online wedding vow book orders, but if you have any problem with your items, please contact us at info@alwaystomiko.com to open up a conversation on how we may address your concern. We are always happy to help!
Are there any shipping costs?
Shipping costs are computed by our carriers based on factors including your order's total weight, package volume, and destination.
Can I cancel my order?
Kindly note that as our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.
If your order has not yet been fulfilled, it can be fully refunded. Please contact us at info@alwaystomiko.com with your order number and we can take care of it for you!
Your order cannot be refunded if it has already been fulfilled.
Can I update my order?
Kindly note that as our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.
If your order has not yet been fulfilled please contact us at info@alwaystomiko.com with your order number and details on the change.
Your order cannot be updated if it has already been fulfilled.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to info@alwaystomiko.com and we will contact the shipping company.